Returns Policy

Our Returns Policy

You get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order.

Faulty Goods

Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the ‘Contact Us’ section and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

Cancelling a contract under the consumer contracts regulations

You get 14 days to cancel your contract with us.

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation.

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email: info@highgatehorseware.co.uk
Call: 07899 981196
Write to us: 55-57 Highgate Lane, Lepton, Huddersfield HD8 0DS

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You’ll then receive a full refund as per the policy above.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

How to return an item

Customers are required to return the goods, at their own expense.

Use a postal service of your choice and send your package(s) to:

55-57 Highgate Lane,
Lepton,
Huddersfield,
HD8 0DS

How long does it take to process my return?

It can take up to 14 days from the date of your return for your parcel to be delivered back to us.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).